FAQs

StoreLock will show a confirmation message within the app when the app has been successfully installed on your active theme.

After you update your theme to a new version (or an entirely new theme), you will need to re-enable the StoreLock App Embed. To do this, simply go to the StoreLock app and look for the alert banner at the top of the settings page.

Click the ‘Enable StoreLock’ button and you will then be taken to the Shopify Theme Customizer where you will check to see that the StoreLock App Embed is enabled, then click the ‘Save’ button at the top-right of the page.

If you need help, just email us at hello@storelock.app, and we’ll be happy to help out.

To add a team member to the alert email that is sent out when a copy incident is detect, simply navigate to the main settings page.

Find the ‘Add Alert Emails’ section, then click the ‘Add Alert Email’ in the top-right corner of the section. Enter the new email in the popup and click the ‘Save’ button.

The message sent by StoreLock uses a legal template from Georgetown Law School containing the necessary information to begin the Digital Millenium Copyright Act (DMCA) takedown process.

If you would like to edit or add to this message, you may do so by typing in the box that is displayed when clicking the ‘Send Takedown Request’ button from the StoreLock app.

Some top-level domain registrars, like .com, .net, or .org, require that the information about their domain remain publicly accessible so that others can look up information about them using special online tools. This information is necessary for StoreLock to send a notice to the domain registrar in the event that a domain is found to have copied your store.

However, some top-level domain registrars, like .cc, do not require any information to be made public about their domains. In this case, StoreLock will be unable to send a takedown request since we won't know who to send the request to.

To prevent users from copying content from your store, enable the content protection settings in the app. When enabled, the app will block all users from copying your images and text. Attempts to copy content are blocked and the user's IP address is logged in the app.

You can then review and block users who frequently attempt to copy your store's image or text.

If a malicious visitor is technically minded, they may be able to circumvent the image and text protections built into the StoreLock app. StoreLock does everything technically possible to prevent image and text copying, but users can disable some browser settings, such as JavaScript, to prevent apps from loading.

Users may also be able to inspect the Shopify store code to copy/paste the image links or text directly without viewing it in a browser. 

StoreLock is always monitoring the technical changes by web and mobile browsers to find new and better protect your website’s content.

StoreLock can be configured to block users from the countries you specify in the "Block Countries" setting of the app. Click in the settings box and begin typing to filter the full list, then select the countries you would like to prevent from accessing your Shopify store and save your selections.

Sophisticated hackers can set up automated scripts to copy your entire website to show under a new domain relatively easily. In the event that a hacker does this, they will also copy StoreLock. It will prevent the site from being viewed on this new fake domain and alert you as soon as it is detected.

Additional routing domains are only used by Shopify stores built using Hydrogen, Shopify’s headless commerce platform. If your Shopify store is built using this, and uses a routing domain in your Shopify settings, you must add it here.

StoreLock will not record copy events when you are logged in and viewing your own store. If you are able to see the Shopify preview bar at the bottom of the site or Shopify preview icon at the bottom left, no copy events will be recorded for your session. To test the copy prevention on your store, please open the site in a new incognito browser and make sure you are not seeing the preview bar or icon at the bottom.

Yes, StoreLock allows you to specify a comma-separated list of customer tags to exclude from any country blocking or content blocking functionality. This allows certain customers to continue using your store as they normally would, while blocking other users who are not logged in with these tags.

All users will be able to see the login page of the website, so they can sign in with their customer account to continue viewing the website if they have the correct customer tag on their account.

Tags can be added from within the Shopify admin to any customer account.
‍

StoreLock displays popup messages in response to certain events on your store. For example, when a user attempts to copy images or text, a popup is displayed warning them that this is not allowed.

You can edit this text, and the text of the other messages by changing the text in the "Edit Popup Messages" settings and clicking the save message button.